Privacy Policy

At Heritage Hearth Kitchens, protecting your personal data is a priority. This privacy policy explains how we collect, use, and safeguard your information when you engage with our online platform and services.

Information We Collect

We collect information that you provide to us directly, as well as data gathered automatically through your interactions with our services:

• Personal details such as your name, delivery address, phone number, and email when placing orders or signing up for updates.
• Payment information processed securely through trusted third-party payment providers.
• Usage data including browsing preferences, order history, and interaction with our social media content.

How We Use Your Information

Your information is used solely to provide, improve, and personalize our services, ensuring a seamless customer experience:

• Processing and delivering your food orders efficiently.
• Communicating important updates, promotions, and storytelling content relevant to our culinary offerings.
• Analyzing usage data to improve our menu, delivery services, and social media presence.
• Complying with legal obligations and preventing fraudulent activities.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted service providers strictly for operational purposes under binding confidentiality agreements:

• Third-party delivery and payment processors.
• Marketing partners responsible for managing social media campaigns.
• Legal or regulatory authorities when required by law.

Your Rights Under GDPR

As a user located within the European Union, you have specific rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure (“right to be forgotten”) in certain circumstances.
• The right to restrict or object to processing of your data.
• The right to data portability.

Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal requirements, or resolve disputes.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance your user experience and analyze site traffic. You can control cookie preferences through your browser settings.

Contact Information

For any questions or requests regarding this privacy policy or your personal data, please contact us at: